Privacy Policy

Last updated: November 7, 2026

Who we are

Delmora ("we", "us") provides an AI-assisted CRM for real-estate businesses at delmora.ai. Questions about this policy: privacy@delmora.ai.

What we collect

From our customers (workspace users): account details (name, email), workspace configuration, and content they add (contacts, properties, files, notes).

On behalf of our customers: when a customer connects a lead source (for example Meta lead ads) or a messaging line, we process their leads' submitted form answers (such as name, phone, email and stated preferences), message contents, and advertising metadata (campaign, ad and form identifiers) — solely to provide the service to that customer.

How we use it

To operate the product: capturing leads, generating and sending replies the customer has configured, scheduling appointments, and reporting. We use AI providers to generate message drafts. We do not sell personal data, and we do not use one customer's data to serve another customer.

Google Calendar

A team member can connect their own Google Calendar. Delmora then reads the list of their calendars and the events on the calendars they choose, so that viewings are offered only when they are free and a viewing they move in Google is updated in Delmora. On calendars shared with them as free/busy only, Delmora reads busy times, never what the events are. Delmora adds the viewings they book to the calendar they pick. For a video viewing, Delmora creates the Google Meet meeting in their account. After the viewing it reads who was on that meeting, comparing the names Google shows and the team member's own Google account with their team and the client, to mark whether the viewing happened; it keeps only how many people joined. If someone is left waiting alone on the call a few minutes past the start, Delmora emails the team member, or, when follow-ups are on, sends the client one message that the team is on the call, unless an AI check of the client's recent messages finds they said they're running late or can't come. Delmora can only see meetings it created.

Unless a manager turns it off in Settings → Calendars, Delmora creates these meetings with Google Meet's transcription on, and Google Meet shows everyone on the call that it is being transcribed. After the call Delmora reads that transcript (who spoke and what they said) and keeps it on the viewing, where the team members who can see that viewing or client can read it. An AI model writes short notes from it (what the call was about, what mattered, the next steps), which are added to the client's record and used by Delmora's assistant so the client isn't asked again for something they already said. The AI provider processes the transcript only to write the notes and may not keep it or train on it. A manager or the team member who hosted the viewing can delete its transcript at any time; deleting the viewing or the client deletes it too. Google keeps its own copy of the transcript in the host's Google account under their Google settings.

Delmora keeps the times and titles of their events for about the next two months and replaces them at every sync. Titles are shown only to that team member, and to their team only if they choose to share them; events marked private in Google are never shared. Calendar events are not sent to AI models. Nothing Delmora receives from Google is used for advertising, sold, or used to train AI models. Our staff do not view calendar events, call transcripts or the notes from them unless the team member turns on "Let Delmora support see my calendar" in Settings → Calendars, or when security or the law requires it.

The team member can disconnect at any time in Settings → Calendars, which removes Delmora's access and deletes the stored events. Removing Delmora in their Google Account also ends access. A team member who is deactivated is disconnected automatically.

Delmora's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy and the Google Workspace API User Data and Developer Policy, including the Limited Use requirements.

Processors we rely on

Service providers for hosting, storage and background processing, website delivery and visit counting, AI processing, email delivery and payments, and the messaging and advertising platforms the customer connects. Each receives only what is necessary to provide its function.

Retention & deletion

Data is retained while the customer's workspace is active. Customers can request export or deletion of their workspace at privacy@delmora.ai. Individuals whose data was processed on behalf of a customer can contact that business directly, or email us and we will route the request. Meta users can also use our data-deletion callback; requests are confirmed at delmora.ai/data-deletion.

Your rights

Depending on where you live you may have rights to access, correct, export or delete personal data, and to object to processing. Write to privacy@delmora.ai and we will respond within 30 days.